Motorola’s TEAM VoWLAN solution allows retailers to provide managers and associates with cost-effective mobile voice and data — enabling the tight collaboration and real-time communications required to deliver the level of service that will keep customers returning to your store.


Retail shoppers today have more options than ever before — in addition to super centers, home improvement and warehouse stores, value chains and specialty retailers, consumers can search the Internet for best pricing from suppliers anywhere in the world, all in just a few clicks. In order to effectively compete in this congested market, brick and mortar stores must offer a service differentiator — an enhanced in-store experience where customers can immediately find a helpful store associate when needed, are never kept waiting long for responses to basic questions such as pricing or availability, and can always find preferred items on the shelves.

Delivery of this level of customer service requires tight communication between managers and all associates on the sales floor as well as the back room employees. But providing this tight connection poses a real challenge for the retailer. Associates are always on the move throughout the retail environment, assisting customers on the sales floor, checking inventory in the back room, removing items from the fitting room, working the cash register and more. And managers are often at their desk, dependent upon the phone and computer to perform many tasks, instead of out on the sales floor where they can more effectively manage staff.

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